Privacy Policy

Effective Date: 11 October 2024
Last Updated: 09 July 2026

Neurohelper.ai ("Neurohelper", "we", "us", or "our") is a software-as-a-service (SaaS) platform that provides access to AI-powered productivity, creativity, automation, workflow, and content generation tools.

This Privacy Policy explains how we collect, use, disclose, store, process, and protect personal information when you access or use our website, applications, APIs, and related services (collectively, the "Services").

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect
Depending on how you use the Services, we may collect the following categories of information.

Account Information
When you create an account, subscribe to a plan, or contact us, we may collect information including:
  • name;
  • email address;
  • account credentials;
  • organization or company information (where applicable);
  • communication preferences;
  • customer support communications.

Payment Information
Payments are processed by authorized third-party payment providers.

We do not store complete payment card information on our own systems. However, we may receive payment-related information such as:
  • subscription status;
  • transaction identifiers;
  • billing country;
  • payment confirmations;
  • invoices;
  • limited payment metadata necessary for billing, fraud prevention, and customer support.

AI Inputs and Uploaded Content
When you use AI features, you may submit:
  • prompts;
  • text;
  • documents;
  • images;
  • audio;
  • video;
  • files;
  • instructions;
  • workflow configurations;
  • and other content ("User Inputs").
These inputs are processed solely to provide the requested Services.

Generated Outputs
The Services generate AI-assisted outputs that may include:
  • text;
  • images;
  • audio;
  • video;
  • documents;
  • code;
  • translations;
  • workflows;
  • and other digital content.
Generated Outputs may be stored temporarily or for longer periods depending on your account settings, product functionality, legal obligations, or operational requirements.

Usage Information
We automatically collect certain information regarding use of the Services, including:
  • IP address;
  • approximate geographic region;
  • browser type;
  • operating system;
  • device information;
  • session information;
  • feature usage;
  • request timestamps;
  • performance metrics;
  • error logs;
  • diagnostic information.

Cookies and Similar Technologies
We may use cookies, local storage, pixels, analytics technologies, and similar tools to:
  • remember user preferences;
  • maintain authenticated sessions;
  • improve platform performance;
  • understand Service usage;
  • protect against fraud and abuse;
  • enhance security.
Users may control certain cookie preferences through their browser settings, although disabling cookies may affect platform functionality.

2. How We Use Information
We use personal information for purposes including:
  • providing and maintaining the Services;
  • authenticating users;
  • managing subscriptions;
  • processing payments;
  • providing customer support;
  • generating requested AI outputs;
  • improving platform functionality;
  • monitoring performance;
  • maintaining platform security;
  • detecting fraud, abuse, spam, automated misuse, and unauthorized access;
  • enforcing our Terms of Service and other policies;
  • complying with legal and regulatory obligations;
  • communicating product updates and service-related notices.
We may also use aggregated or anonymized information for analytics, research, and business improvement purposes where permitted by applicable law.

3. AI Processing
Neurohelper provides access to third-party artificial intelligence providers.

To generate requested outputs, User Inputs may be securely transmitted to one or more integrated AI providers.

Depending on the selected feature, this may include providers such as:
  • OpenAI;
  • Anthropic;
  • Google;
  • xAI;
  • Mistral;
  • Runway;
  • ElevenLabs;
  • HeyGen;
  • Ideogram;
  • Kling;
  • and other integrated providers.
These providers maintain their own privacy practices, security measures, moderation systems, and usage policies.

Neurohelper does not develop or train proprietary AI models using Customer Content.

User Inputs are transmitted only as reasonably necessary to generate the requested output or provide the requested functionality.

4. Legal Bases for Processing (EEA / UK GDPR)
Where required by applicable law, we process personal information on one or more of the following legal bases:
  • performance of a contract;
  • user consent;
  • compliance with legal obligations;
  • legitimate interests, including improving the Services, preventing fraud, maintaining platform security, enforcing policies, supporting customers, and protecting our business;
  • other lawful bases permitted under applicable legislation.

5. Sharing of Information
We may disclose personal information where reasonably necessary to operate the Services.

Categories of recipients may include:
  • payment processors;
  • cloud hosting providers;
  • infrastructure providers;
  • AI model providers;
  • authentication providers;
  • customer support providers;
  • analytics providers;
  • legal, regulatory, or governmental authorities where required by law;
  • professional advisers including auditors, accountants, and legal counsel.
We do not sell personal information in exchange for monetary compensation.

We do not knowingly disclose personal information except as described in this Privacy Policy or where required by law.

6. Fraud Prevention and Platform Security
Protecting the Services and our users is an important part of our operations.

We may process personal information to:
  • detect fraudulent activity;
  • prevent payment abuse;
  • identify automated account creation;
  • detect suspicious behavior;
  • investigate security incidents;
  • enforce our Terms of Service;
  • comply with payment provider requirements;
  • reduce operational, legal, financial, and compliance risks.
We may suspend, restrict, or terminate accounts where reasonably necessary to protect users, payment systems, third-party providers, or the integrity of the Services.

7. Data Retention
We retain personal information only for as long as reasonably necessary to:
  • provide the Services;
  • maintain user accounts;
  • comply with legal obligations;
  • resolve disputes;
  • enforce agreements;
  • prevent fraud and abuse;
  • maintain business records.
Retention periods may vary depending on the nature of the information and applicable legal requirements.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it in accordance with our internal retention practices and applicable law.

8. International Data Transfers
Our Services may be operated from, or supported by, infrastructure located in multiple countries.

Accordingly, personal information may be transferred to, processed, or stored in jurisdictions outside your country of residence, including jurisdictions whose data protection laws may differ from those in your jurisdiction.

Where required by applicable law, we take reasonable measures designed to ensure that appropriate safeguards are in place for such transfers.

By using the Services, you acknowledge that your information may be processed in multiple jurisdictions as necessary to provide the Services.

9. Data Security
We implement commercially reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or destruction.

Such measures may include:
  • encrypted communications using HTTPS/TLS;
  • authentication and access controls;
  • infrastructure security controls;
  • monitoring and logging;
  • fraud detection systems;
  • abuse prevention mechanisms;
  • regular software and security updates;
  • limited access to personal information by authorized personnel.
While we strive to protect personal information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.

10. Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information.

These rights may include:
  • the right to access personal information we hold about you;
  • the right to request correction of inaccurate information;
  • the right to request deletion of personal information, subject to legal exceptions;
  • the right to object to certain processing activities;
  • the right to request restriction of processing;
  • the right to request portability of your personal information where applicable;
  • the right to withdraw consent where processing is based on consent;
  • the right to lodge a complaint with a competent supervisory authority.
We may request reasonable verification of identity before responding to privacy requests.

To exercise your rights, please contact us using the contact information provided at the end of this Privacy Policy.

11. California Privacy Notice
Where applicable under the California Consumer Privacy Act (CCPA), California residents may have additional rights regarding their personal information.

These rights may include:
  • the right to know what categories of personal information we collect;
  • the right to request deletion of certain personal information;
  • the right to request correction of inaccurate information;
  • the right to receive information regarding disclosures of personal information;
  • the right not to be discriminated against for exercising applicable privacy rights.
Neurohelper does not sell personal information in exchange for monetary compensation.

Requests relating to California privacy rights may be submitted using the contact information provided below.

12. Children's Privacy
The Services are intended for users who have the legal capacity to enter into binding agreements under applicable law.

We do not knowingly collect personal information from children under the age required by applicable law to use the Services without appropriate parental authorization.

If we become aware that personal information has been collected in violation of this Privacy Policy or applicable law, we may delete such information and terminate the associated account.

Parents or legal guardians who believe a child has submitted personal information may contact us to request its removal.

13. Third-Party Websites and Services
The Services may contain links to third-party websites, applications, products, or services that are not operated by Neurohelper.

Our Services also integrate third-party providers including payment processors, AI model providers, authentication services, analytics providers, and cloud infrastructure providers.

These third parties maintain their own privacy policies, terms, and security practices.

Neurohelper is not responsible for the privacy practices, security measures, or content of third-party services that are outside our control.

We encourage users to review the applicable privacy policies of any third-party services they choose to use.

14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect:
  • changes to our Services;
  • changes in applicable laws or regulations;
  • security improvements;
  • operational changes;
  • updates relating to integrated third-party providers;
  • compliance requirements.
When material changes are made, we may:
  • update the "Last Updated" date;
  • publish the revised Privacy Policy on our website;
  • provide additional notice through the Services or by email where appropriate.
Your continued use of the Services after the updated Privacy Policy becomes effective constitutes acceptance of the revised Privacy Policy.

15. Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Neurohelper AI
Email: [email protected]